Shipping Policy

Shipping Policy – Ava & Mae Vancouver

At Ava & Mae Vancouver, we aim to provide a smooth and reliable delivery experience for every order.
Below you’ll find all the details regarding our shipping process, delivery times, and tracking information.

Shipping Methods

All orders are shipped with trusted carriers such as UPS to ensure safe and timely delivery.
Once your order has been processed, you will receive a tracking number via email so you can follow your shipment every step of the way.

Processing Time

Orders are typically processed within 1-3 business day after payment confirmation.
During peak periods, sales, or promotions, processing times may be slightly longer, but we always strive to ship as quickly as possible.

Shipping Costs

Shipping within Canada is completely free.
We believe in transparent pricing — no hidden fees at checkout.

Delivery Time

Estimated delivery time within Canada: 5–12 business days.
Delivery times may vary slightly depending on your location and local carrier schedules.

Please note that delivery times may vary depending on your location and local courier performance.

Order Tracking

As soon as your order ships, you’ll receive a shipping confirmation email with your tracking number and a link to track your package in real time.
If you haven’t received your tracking email within 48 hours, please check your spam folder or contact us at info@avamaevancouver.ca

Incorrect Address or Delivery Issues

Please make sure all shipping information is correct when placing your order.
Ava & Mae Vancouver is not responsible for packages lost or delayed due to incorrect addresses or incomplete delivery details.
If your package is returned to us due to an incorrect address, you may be responsible for reshipment costs.

Damaged or Missing Packages

If your order arrives damaged or is missing items, please contact our customer service team immediately at info@avamaevancouver.ca. with your order number and photos (if applicable).
We’ll review your case and arrange a replacement or refund as quickly as possible.

International Shipping

We ship internationally to selected countries.
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
We recommend checking with your local customs office before placing your order.

Contact Us

For any questions regarding shipping or delivery, please contact our support team at:
info@avamaevancouver.ca

We’re always here to help and ensure your experience with Ava & Mae Vancouver is exceptional from checkout to delivery.